Q: Does the combo head swing out of the way like a regular padlock?

A: The combination head completely detaches on both ends from the U portion when unlocked.

Q: Is the bottom part (where the combination is) made of plastic or metal.

A: The lock itself is made of metal, the weather resistant housing around it is plastic.

Q: Can you lock two bikes together?

A: The lock itself would probably not be large enough to lock 2 bikes to a post or rack, unless you get the option that includes a security cable. 

Q: Can you tuck away the tabs sticking out of the mounting bracket?

A: Yes, these can be easily trimmed to size and intended to be.

Q: What is the security rating?

A: There isn't really an industry standard security rating for bike locks. Some manufacturers will assign their own proprietary ratings to their locks, but those ratings are completely discretionary and are often argued and scrutinized by lock-smithing organizations. Our personal rating for this lock is good security meaning it can be used in rural areas, suburbs and quick stops in major metropolitan areas and college/university campuses. 

Q: If someone wanted to steal my bike, can't they just reset the code and open the lock?

A: To reset the code, any thief would have to know the actual code...otherwise it won't be allowed to reset. This is why we encourage you to set your own personal code as soon as you get the lock so it is no longer set to the manufacturers code of "0000".

Q: I forgot the combination to my lock. Can you reset it for me?

A: If you forget the pass-code, you will not be able to open the lock or reset the password. There is no back end way for us to get into the lock to reset it for you. We encourage consumers to store their combination in a secure location.

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